Effective Date
This Dispute Resolution Policy (“Policy”) establishes the procedures, standards, and guidelines governing disputes arising through Chekpros.com (“Chekpros,” “Platform,” “Company,” “we,” “our,” or “us”).
This Policy applies to all users of Chekpros.com, including employers, clients, freelancers, consultants, agencies, businesses, organizations, contractors, and any other users who access or use the Platform.
By accessing or using Chekpros.com, users agree to comply with this Policy and acknowledge that disputes may be handled in accordance with the procedures described herein.
- Purpose of This Policy
Chekpros is committed to maintaining a professional, transparent, and trustworthy marketplace.
The purpose of this Policy is to:
- Provide a fair process for resolving disputes
- Encourage communication between parties
- Protect employers and freelancers
- Promote accountability
- Reduce fraudulent claims
- Protect marketplace integrity
- Establish clear dispute procedures
- Minimize business disruption
While Chekpros may assist users in resolving disputes, Chekpros is not a party to contracts entered into between users unless expressly stated otherwise.
- General Principles
Dispute resolution on Chekpros is guided by the following principles:
Fairness
Both parties will be given a reasonable opportunity to present evidence and explanations.
Neutrality
Chekpros will review disputes objectively based on available information.
Transparency
Dispute procedures will be applied consistently whenever reasonably possible.
Evidence-Based Decisions
Disputes may be decided based on available documentation, communications, milestones, deliverables, payment records, platform activity, and other relevant evidence.
Marketplace Protection
Chekpros reserves the right to take actions necessary to protect users and the Platform.
- Types of Disputes
Disputes may include, but are not limited to:
Project Delivery Disputes
- Work not delivered
- Delayed delivery
- Incomplete work
- Missed deadlines
Quality Disputes
- Deliverables not meeting agreed requirements
- Defective work
- Failure to meet project specifications
Payment Disputes
- Non-payment
- Partial payment disputes
- Escrow release disagreements
- Unauthorized payment claims
Communication Disputes
- Misrepresentation
- Failure to respond
- Breach of project expectations
Intellectual Property Disputes
- Ownership claims
- Copyright disputes
- Unauthorized use of content
- Trademark concerns
Conduct and Policy Violations
- Fraud
- Harassment
- Abuse
- Misconduct
- Platform policy violations
- Informal Resolution Requirement
Before initiating a formal dispute, users are encouraged to attempt to resolve the matter directly.
Parties should:
- Communicate professionally
- Clarify misunderstandings
- Request revisions where appropriate
- Negotiate reasonable solutions
- Document relevant communications
Many disputes can be resolved without formal intervention.
- Formal Dispute Submission
If parties are unable to resolve a dispute informally, either party may submit a formal dispute through the Platform’s designated dispute resolution process.
A dispute submission may require:
- Project identification information
- Description of the dispute
- Relevant communications
- Supporting evidence
- Payment records
- Screenshots
- Contracts or agreements
- Deliverables
- Other relevant documentation
Chekpros may reject incomplete dispute submissions.
- Dispute Review Process
Upon receiving a dispute, Chekpros may:
- Review submitted information
- Request additional evidence
- Contact one or both parties
- Review communications conducted through the Platform
- Review payment records
- Review project activity
- Assess compliance with platform policies
Chekpros may determine the appropriate review process based on the nature and complexity of the dispute.
- Evidence Considerations
When reviewing disputes, Chekpros may consider:
- Project descriptions
- Agreed milestones
- Deliverables submitted
- Platform messages
- Contracts
- Screenshots
- Payment records
- Timeline of events
- User conduct history
- Platform activity logs
Chekpros may assign varying weight to different forms of evidence.
The absence of evidence may affect the outcome of a dispute.
- Escrow Disputes
Where escrow services are used, disputed funds may be temporarily held while a review is conducted.
During escrow review:
- Funds may be frozen
- Payments may be delayed
- Additional information may be requested
- Access to funds may be restricted
Chekpros reserves the right to determine the temporary handling of escrow funds while disputes remain unresolved.
- Project Quality Disputes
In disputes involving quality of work, Chekpros may consider:
- Original project requirements
- Scope of work
- Deliverables submitted
- Revision requests
- Industry standards where applicable
- Communications between parties
Chekpros does not guarantee satisfaction with subjective creative work and may decline to evaluate purely subjective preferences.
- Payment Disputes
Payment disputes may include:
- Claims of non-payment
- Claims of overpayment
- Unauthorized transactions
- Escrow release disputes
- Chargeback-related issues
Chekpros may temporarily suspend access to disputed funds until the matter is reviewed.
- Fraud Investigations
Chekpros reserves the right to investigate suspected fraud.
Indicators of fraud may include:
- False identities
- Stolen payment methods
- Falsified documentation
- Account manipulation
- Misrepresentation
- Suspicious transaction patterns
Fraud investigations may result in immediate account restrictions or suspension.
- Intellectual Property Disputes
Users asserting intellectual property claims may be required to provide:
- Ownership documentation
- Registration records
- Copyright notices
- Licensing agreements
- Other supporting evidence
Chekpros may remove or restrict access to disputed content pending review.
- Chargebacks and Payment Reversals
Users should first attempt to resolve payment disputes through the Platform before initiating chargebacks with financial institutions.
Chekpros reserves the right to:
- Investigate chargebacks
- Recover losses
- Suspend accounts
- Restrict future transactions
- Reverse platform privileges
Fraudulent or abusive chargeback activity may result in permanent account termination.
- User Cooperation
Users agree to cooperate with dispute investigations.
Users may be required to:
- Provide information
- Submit documentation
- Respond to inquiries
- Clarify statements
- Verify identity
Failure to cooperate may affect dispute outcomes.
- Temporary Account Restrictions
During investigations, Chekpros may temporarily:
- Restrict account access
- Hold payments
- Freeze escrow funds
- Suspend project activities
- Limit marketplace participation
Such actions may remain in place until reviews are completed.
- Platform Decisions
Following review, Chekpros may:
- Dismiss the dispute
- Request further information
- Facilitate settlement discussions
- Release escrow funds
- Return funds where appropriate
- Restrict accounts
- Suspend accounts
- Terminate accounts
- Take other actions deemed necessary
Platform decisions are based on available information and platform policies.
- No Guarantee of Outcome
Chekpros does not guarantee:
- Favorable outcomes
- Recovery of funds
- Successful project completion
- Satisfaction with deliverables
- Enforcement of private agreements
Users acknowledge that dispute resolution involves judgment and may not satisfy all parties.
- Limitation of Platform Involvement
Chekpros serves as a technology platform and is not a legal representative, arbitrator, judge, mediator, employer, employee, or agent of users.
Chekpros may assist with dispute resolution but is not obligated to resolve every disagreement.
Users remain primarily responsible for their contractual relationships.
- External Legal Remedies
Nothing in this Policy prevents users from pursuing legal remedies available under applicable law.
Users remain responsible for:
- Legal claims
- Court proceedings
- Arbitration proceedings
- Regulatory complaints
Chekpros may comply with valid legal requests and court orders.
- Fraud Recovery Rights
Where Chekpros incurs losses resulting from fraud, chargebacks, unauthorized transactions, or policy violations, Chekpros reserves the right to recover:
- Financial losses
- Administrative costs
- Investigation expenses
- Legal fees
- Collection costs
from responsible users to the fullest extent permitted by law.
- Confidentiality of Dispute Proceedings
Information submitted during dispute reviews may be used by Chekpros for:
- Investigation purposes
- Compliance reviews
- Fraud prevention
- Enforcement actions
- Legal obligations
Users should avoid publicly disclosing confidential dispute information unless legally required.
- Policy Violations Discovered During Disputes
If Chekpros discovers violations of platform policies during a dispute review, it may take enforcement action independent of the dispute outcome.
Such actions may include:
- Warnings
- Account restrictions
- Suspension
- Termination
- Legal referrals
- Modifications To This Policy
Chekpros reserves the right to modify, amend, update, or replace this Policy at any time.
Changes become effective upon publication unless otherwise required by applicable law.
Continued use of the Platform constitutes acceptance of updated policies.
- Limitation of Liability
To the fullest extent permitted by law, Chekpros shall not be liable for:
- User conduct
- Project failures
- Lost profits
- Lost business opportunities
- Delayed payments
- Contractual disputes
- Intellectual property claims between users
- Financial losses arising from user actions
Users acknowledge that participation in online marketplaces involves inherent risks.
- Governing Law
This Dispute Resolution Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any disputes concerning this Policy shall be subject to the exclusive jurisdiction of the competent courts of Nigeria.
- Contact Information
Questions regarding disputes, investigations, payment reviews, escrow matters, fraud reports, intellectual property claims, or policy enforcement may be directed to Chekpros through the official support channels available on the Platform.
- Acknowledgment
By accessing or using Chekpros.com, users acknowledge that they have read, understood, and agreed to this Dispute Resolution Policy.
Users further acknowledge that Chekpros may investigate disputes, review evidence, hold funds, restrict accounts, take enforcement actions, and make platform decisions in accordance with this Policy and other applicable platform policies.